We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.
To save content items to your account,
please confirm that you agree to abide by our usage policies.
If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account.
Find out more about saving content to .
To save content items to your Kindle, first ensure no-reply@cambridge.org
is added to your Approved Personal Document E-mail List under your Personal Document Settings
on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part
of your Kindle email address below.
Find out more about saving to your Kindle.
Note you can select to save to either the @free.kindle.com or @kindle.com variations.
‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi.
‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.
The chapter explains the importance of stakeholder relations in supporting the achievement of Sustainable Development Goals, focussing on the essence of stakeholder engagement management in financial firms, for in their case, relational capital is of particular importance, given the importance of mutual trust between an entity and its stakeholders. We begin by explaining the concept of interest groups, linked to contract theory and corporate social responsibility. Both the micro context (corporate stakeholder theory) and the macro context (the concept of stakeholder capitalism) are pointed out. Contemporary corporate governance codes emphasise a company’s accountability to a wide range of its stakeholders, which is especially important in the case of financial firms – due to the specific nature of their activities. Therefore, different dimensions of financial institutions’ responsibilities are discussed, stressing those aspects that justify strengthening stakeholder relationship management in those firms. The chapter emphasises the process of managing relationships with stakeholders. The core part is a discussion of the key stages of stakeholder engagement management: from the identification of main interest groups, their analysis and segmentation, prioritisation of stakeholders, and selection of an engagement strategy, to monitoring and evaluation of engagement.
Recommend this
Email your librarian or administrator to recommend adding this to your organisation's collection.