Published online by Cambridge University Press: 12 December 2025
The rise of new telecommunication technologies, such as GPS, satellite phones, and ubiquitous Internet of Things (IoT) devices, has raised new regulatory challenges, particularly around security, privacy, and interoperability. Specific examples of challenges at the intersection of telecommunications and HCI, such as over-the-top (OTT) services which operate over telecommunication networks but are independent from telecommunications carrier services, and challenges with accessing broadband services which then impact the user experience, and multi-factor authorization, are discussed. The ongoing debate about net neutrality is also discussed.
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