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Chapter 30 - Internet and Telephone Delivery

from Part IV - Application of Cognitive Behavioural Therapy in Different Populations and Settings

Published online by Cambridge University Press:  18 November 2025

Jessica Davies ,
Paul Salkovskis  and
Kenneth Laidlaw
Foreword by
Judith S. Beck
Jessica Davies
Affiliation:
University of Exeter
Paul Salkovskis
Affiliation:
Oxford Health NHS Foundation Trust & University of Oxford
Kenneth Laidlaw
Affiliation:
University of Exeter
Judith S. Beck
Affiliation:
Beck Institute for Cognitive Behavior Therapy & University of Pennsylvania
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Summary

The chapter will help you to be able to describe the development of remote delivery CBT, both by phone, videoconferencing, and text-based systems, explain the costs and benefits of the various remote formats to both the provider and client, and help your clients choose the most appropriate format for their therapy

Keywords

Remote deliveryCBTphone therapyvideotherapytext-based therapy

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Type
Chapter
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Cambridge Guide to Cognitive Behavioural Therapy (CBT) , pp. 364 - 368
Publisher: Cambridge University Press
Print publication year: 2025

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References

Essential Reading

Geller, S. Cultivating online therapeutic presence: Strengthening therapeutic relationships in teletherapy sessions. Counselling Psychology Quarterly, 2021;34(3–4):687–703.CrossRefGoogle Scholar

References

Cromarty, P, Gallagher, D, Watson, J. Remote delivery of CBT training, clinical supervision and services: In times of crisis or business as usual. Cogn Behav Ther. 2020;13:e33.Google ScholarPubMed
Bee, PE, Lovell, K, Lidbetter, N, Easton, K, Gask, L. You can’t get anything perfect: ‘User perspectives on the delivery of cognitive behavioural therapy by telephone’. Soc Sci Med. 2010;71(7):1308–1315.CrossRefGoogle ScholarPubMed
Himle, JA, Fischer, DJ, Muroff, JR, Van Etten, ML, Lokers, LM, Abelson, JL, et al. Videoconferencing-based cognitive-behavioral therapy for obsessive-compulsive disorder. Behav Res Ther. 2006;44(12):1821–1829.10.1016/j.brat.2005.12.010CrossRefGoogle ScholarPubMed
Manchanda, M, McLaren, P. Cognitive behaviour therapy via interactive video. J Telemed Telecare. 1998;4(1_suppl):53–55.10.1258/1357633981931452CrossRefGoogle ScholarPubMed
Chakrabarti, S. Usefulness of telepsychiatry: A critical evaluation of videoconferencing-based approaches. World J Psychiatry. 2015;5(3):286–304.CrossRefGoogle ScholarPubMed
Zerwas, SC, Watson, HJ, Hofmeier, SM, Levine, MD, Hamer, RM, Crosby, RD, et al. CBT4BN: A randomized controlled trial of online chat and face-to-face group therapy for bulimia nervosa. Psychother Psychosom. 2016;86(1):47–53.10.1159/000449025CrossRefGoogle ScholarPubMed
Catarino, A, Bateup, S, Tablan, V, Innes, K, Freer, S, Richards, A, et al. Demographic and clinical predictors of response to internet-enabled cognitive–behavioural therapy for depression and anxiety. BJPsych Open. 2018;4(5):411–418.10.1192/bjo.2018.57CrossRefGoogle ScholarPubMed
Geller, S. Cultivating online therapeutic presence: Strengthening therapeutic relationships in teletherapy sessions. Couns Psychol Q. 2021;34(3–4):687–703.CrossRefGoogle Scholar
Geller, SM, Greenberg, LS, Watson, JC. Therapist and client perceptions of therapeutic presence: The development of a measure. Psychother Res. 2010;20(5):599–610.CrossRefGoogle ScholarPubMed
Cipolletta, S, Frassoni, E, Faccio, E. Construing a therapeutic relationship online: An analysis of videoconference sessions. Clin Psychol. 2018;22(2):220–229.10.1111/cp.12117CrossRefGoogle Scholar
Etzelmueller, A, Radkovsky, A, Hannig, W, Berking, M, Ebert, DD. Patient’s experience with blended video-and internet based cognitive behavioural therapy service in routine care. Internet Interv. 2018;12:165–175.CrossRefGoogle ScholarPubMed
Schoenenberg, K, Raake, A, Koeppe, J. Why are you so slow? Misattribution of transmission delay to attributes of the conversation partner at the far-end. Int J Hum-Comput Stud. 2014;72(5):477–487.10.1016/j.ijhcs.2014.02.004CrossRefGoogle Scholar

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