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Things We Do, Costs We Yet Don’t Know: Social Sharing as a Catalyst of Service Sabotage – ERRATUM

Published online by Cambridge University Press:  28 November 2025

Erica Xu ,
Kan Ouyang Open the ORCID record for Kan Ouyang [Opens in a new window] ,
Xu Huang ,
Jason D. Shaw  and
Long W. Lam
Rights & Permissions [Opens in a new window]

Abstract

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Information

Type
Erratum
Information
Management and Organization Review , First View , pp. 1
Copyright
© The Author(s), 2025. Published by Cambridge University Press on behalf of International Association for Chinese Management Research.

Key Words

customer mistreatment, moral disengagement, service sabotage, shared reality theory, social sharing, Erratum.

The affiliations for three authors were incorrectly published. These have been updated in the HTML and PDF versions of the article.

The affiliation of Kan Ouyang is Shanghai University of Finance and Economics, China

The affiliation of Xu Huang is Hong Kong Baptist University, Hong Kong

The affiliation of Jason D. Shaw is Nanyang Technological University, Singapore

References

Xu, E, Ouyang, K, Huang, X, Shaw, JD, Lam, LW. Things We Do, Costs We Yet Don’t Know: Social Sharing as a Catalyst of Service Sabotage. Management and Organization Review. Published online 2025:1–26. doi:10.1017/mor.2025.19Google Scholar