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Human resource management (HRM) in temporary work agencies: Evidence from the hospitality industry

Published online by Cambridge University Press:  01 January 2023

Angela Knox
Angela Knox*
Affiliation:
The University of Sydney, Australia
*
Angela Knox, Business School, The University of Sydney, Sydney, NSW 2006, Australia. Email: angela.knox@sydney.edu.au
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Abstract

Overwhelmingly, research examining temporary work agency (TWA) employment suggests that agencies rely on cost-based HRM, which coincides with substandard outcomes for TWA workers and clients. While contrasting literature indicates that ‘value adding’ HRM may yield more positive outcomes, empirical evidence remains scarce. This case study–based research begins to redress this gap by comparing TWAs reliant on cost-based and ‘value adding’ HRM within the hospitality industry. Findings illustrate that TWA employment and ‘value adding’ HRM are compatible and advantageous, yielding superior outcomes for TWA workers and clients.

Keywords

L83M5Hospitality industryhuman resource managementtemporary work agency
Type
Symposium Articles
Information
The Economic and Labour Relations Review , Volume 25 , Issue 1: Symposium - Work, Workplaces and Industrial Relations , March 2014 , pp. 81 - 98
Copyright
© The Author(s) 2013

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