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Published online by Cambridge University Press: 03 February 2025
The article studies how public policies of migrant ‘integration’ are enacted and made sense of in the street-level welfare state from the perspective of social work practitioners performing integration work and with a focus on language and language skills acquisition. It draws from twenty-seven semi-structured individual interviews and reflective discussions after service user meetings with eleven social workers and social advisors in migrant integration services conducted between 2018 and 2019 in the Helsinki capital region of Finland. Results infer ambiguous, yet persistent, ideals of monolingualism in which Finnish language skills acquisition plays a central role and linguistic diversity turns into individual lack of skills and capacities through service user responsibilisation. Yet practitioners refer to the unfeasible situations this creates for service users as well as to their own struggles as practitioners within the monolingual service system.