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Satisfaction with psychiatric services in the emergency department

Published online by Cambridge University Press:  02 January 2018

Brenda Happell  and
Monica Summers
Brenda Happell
Affiliation:
Centre for Psychiatric Nursing Research and Practice, School of Postgraduate Nursing, University of Melbourne, Level 1, 723 Swanston Street, Carlton, Victoria 3053, Australia, email bhappell@unimelb.edu.au
Monica Summers
Affiliation:
Victorian Institute of Forensic Mental Health (Forensicare), Fairfield, Victoria, Australia
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The move to provide psychiatric services within the general health care system has resulted in emergency departments becoming the means of access to acute psychiatric care in Australia (Gillette & Bucknell, 1996). Triage within the emergency departments ensures that patients are reviewed and treated in a timely manner, in accordance with the urgency of the presenting problem. The National Triage Scale was developed as a clinical tool for this purpose for use in Australia and New Zealand (Australasian College for Emergency Medicine, 1994). However, this scale tends to attach lower priority to psychiatric issues (Smart et al, 1998).

Information

Type
Thematic Paper – Patient Satisfaction with Psychiatric Care
Information
International Psychiatry , Volume 1 , Issue 5 , July 2004 , pp. 3 - 4
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits noncommercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
Copyright © The Royal College of Psychiatrists 2004

References

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