Organizational Trust: A Cultural Perspective

doi:10.1017/CBO9780511763106

The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve. These studies, set in a wide variety of national settings, are an important resource for academics, students and practitioners who wish to know more about the nature of cross-cultural trust-building in organizations.

‘Organizational Trust pursues the resolution of a contemporary conundrum, the cross-cultural differences in the bases of trust among the diverse workforces of our global economy. This cutting-edge compendium is rich in up-to-date research and theory regarding the working of trust around the world. Highly recommended.’

Denise M. Rousseau - Carnegie Mellon University

‘Organizational Trust provides an excellent overview of the dynamic interplay of trust and culture. The volume is both academically rigorous and practically useful. It is a valuable read for researchers as each chapter suggests intriguing avenues for future scholarly inquiry. Likewise, every chapter provides implications for experts and practitioners interested in relevant issues of building trust across cultures.’

Nadezhda Gotcheva Source: Work, Employment and Society

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Contents

Frontmatter
pp i-iv
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Contents
pp v-vii
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List of figures
pp viii-viii
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List of tables
pp ix-ix
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Note on editors
pp x-xi
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Note on contributors
pp xii-xviii
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Foreword
pp xix-xx
- By Cary Cooper, Lancaster University Management School, Jone L. Pearce, University of California, Irvine
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Editors' acknowledgements
pp xxi-xxii
- By Mark R. Saunders, University of Surrey, Denise Skinner, Coventry University, Graham Dietz, Durham Business School, Nicole Gillespie, University of Queensland, Roy J. Lewicki, Ohio State University
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Part I - The conceptual challenge of researching trust across different ‘cultural spheres’
pp 1-2
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1 - Unravelling the complexities of trust and culture
pp 3-41
- By Graham Dietz, Durham Business School, Nicole Gillespie, University of Queensland, Georgia T. Chao, Michigan State University
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2 - Trust differences across national–societal cultures: much to do, or much ado about nothing?
pp 42-86
- By Donald L. Ferrin, Singapore Management University, Nicole Gillespie, University of Queensland
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3 - Towards a context-sensitive approach to researching trust in inter-organizational relationships
pp 87-106
- By Reinhard Bachmann, University of Surrey
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4 - Making sense of trust across cultural contexts
pp 107-126
- By Alex Wright, Open University Business School, UK, Ina Ehnert, University of Bremen
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Part II - Trust across different ‘cultural spheres’: inter-organizational studies
pp 127-128
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5 - Examining the relationship between trust and culture in the consultant–client relationship
pp 129-155
- By Stephanos Avakian, Brighton University, Timothy Clark, Durham University, Joanne Roberts, Newcastle University
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6 - Checking, not trusting: trust, distrust and cultural experience in the auditing profession
pp 156-181
- By Mark R. Dibben, Monash University, Jacob M. Rose, University of New Hampshire
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7 - Trust barriers in cross-cultural negotiations: a social psychological analysis
pp 182-204
- By Roderick M. Kramer, Stanford University
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8 - Trust development in German–Ukrainian business relationships: dealing with cultural differences in an uncertain institutional context
pp 205-226
- By Guido Möllering, Max Planck Institute for the Study of Societies, Cologne, Florian Stache, Free University of Berlin
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9 - Culture and trust in contractual relationships: a French–Lebanese cooperation
pp 227-254
- By Hèla Yousfi, University of Paris-Dauphine
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10 - Evolving institutions of trust: personalized and institutional bases of trust in Nigerian and Ghanaian food trading
pp 255-278
- By Fergus Lyon, Middlesex University, Gina Porter, Durham University
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Part III - Trust across different ‘cultural spheres’: intra-organizational studies
pp 279-280
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11 - The role of trust in international cooperation in crisis areas: a comparison of German and US-American NGO partnership strategies
pp 281-310
- By L. Ripley Smith, Bethel University, Ulrike Schwegler, Institute for Applied Trust Research
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12 - Antecedents of supervisor trust in collectivist cultures: evidence from Turkey and China
pp 311-335
- By S. Arzu Wasti, Sabanci University, Hwee Hoon Tan, Singapore Management University
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13 - Trust in turbulent times: organizational change and the consequences for intra-organizational trust
pp 336-357
- By Veronica Hope-Hailey, City University, London, Elaine Farndale, Tilburg University, Clare Kelliher, Cranfield University
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14 - The implications of language boundaries on the development of trust in international management teams
pp 358-382
- By Jane Kassis Henderson, ESCP Europe Paris campus
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15 - The dynamics of trust across cultures in family firms
pp 383-404
- By Isabelle Mari, Jönköping International Business School
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Part IV - Conclusions and ways forward
pp 405-406
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16 - Emerging themes, implications for practice, and directions for research
pp 407-423
- By Mark N. K. Saunders, University of Surrey, Denise Skinner, Coventry University, Roy J. Lewicki, Ohio State University
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Index
pp 424-430
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Organizational Trust

A Cultural Perspective

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