Contents

pp vii-x

About the author

pp xi-xi

Acknowledgements

pp xii-xii

Abbreviations

pp xiii-xiv

Introduction

pp xv-xviii

1 - Definitions and Scope of the Book: When We Talk About ‘Refugees and Other New Arrivals’, Who Exactly Do We Mean?

pp 1-22

2 - What Has Been the Response in the UK?

pp 23-62

3 - What Does Any of This Have to Do with Libraries?

pp 63-72

4 - Libraries’ Responses in the UK – Historical Background

pp 73-100

5 - What Barriers are There to the Take-Up of Library Services by New Arrivals? And How Can We Begin to Dismantle These?

pp 101-104

6 - How Are Libraries Responding Today? And What More Can We Do? Some Practical Ideas …

pp 105-138

7 - And What Can We Learn From Elsewhere?

pp 139-144

8 - Conclusions

pp 145-148

Appendices

Appendix 1 - Main countries of origin of people seeking asylum

pp 149-149

Appendix 2 - Immigration status

pp 150-151

Appendix 3 - A note on funding

pp 152-157

Appendix 4 - A brief look at the supply of library materials

pp 158-161

Appendix 5 - Outline for a course, ‘Working with New Arrivals’

pp 162-162

Appendix 6 - Some sources of information about new arrivals locally and regionally

pp 163-163

Appendix 7 - Effective communications

pp 164-165

Appendix 8 - Community cohesion

pp 166-168

Endnotes

pp 169-188

References

pp 189-232

Index

pp 233-238