When NJMs fail to deliver remedy, criticism is often first levelled against their institutional design: the policies, processes and powers that characterise their operations. Chapter 2 interrogates literatures that conceptualise and critique effective design, primarily theories of non-judicial governance and regulation within the business and human rights scholarship focused on NJMs and approaches captured under the term ‘new governance’. Four elements of institutional design receive particular emphasis in these literatures: efforts to establish accessible and fair non-judicial procedures, processes that support socialisation and learning, strong institutional capacity and resourcing and provisions to help motivate businesses to engage with non-judicial redress processes. This scholarship, though, often overlooks important areas of ambiguity, firstly, whether and how design can encompass and respond to the divergent purposes and aims that animate grievance claims and, secondly, implications for institutional design that arise from recognising the embedding of regulatory and redress processes in broader, and highly unequal, social relations.