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Effective communication is an essential skill all students need to succeed professionally. Based in theory and informed by practice, Communication Skills for Business Professionals takes readers through a range of basic communication concepts and demonstrates how they can be applied in business settings. The third edition has been restructured into three parts, respectively covering understanding communication, communicating in organisations and professional communication strategies in practice. The text has been updated to examine contemporary topics of increasing relevance, including the effects of AI on communication skills, intercultural competencies in business contexts and how to successfully facilitate virtual meetings in a post‒COVID-19 workplace Each chapter includes short-answer questions, skill-builder activities and margin definitions to cement learning, while the two running case studies provide realistic examples of communication in practice. Communication Skills for Business Professionals remains an indispensable resource for business students wanting to improve their communication skills.
This study analyzes direct lobbying in the Chilean Congress, contributing to the debate over which legislators are targeted by interest groups. Utilizing a comprehensive dataset constructed from legally mandated records of lobbying meetings, we test theoretical implications predominantly derived from the US context within a different presidential democracy. The focus is on the legislative targets of business and labor groups. The results reveal a marked preference for lobbying allies, aligning with recent theories of information transmission and legislative subsidies. This pattern holds true for both business and labor groups and highlights the significance of ideological alignment for legislative lobbying in Chile. Additionally, the study finds that legislators with influential positions, such as those on key committees or centrally located in the bill collaboration network, are more frequently targeted. This research provides key insights into the dynamics of legislative lobbying in a non-US context, underscoring the generalizability of established theoretical frameworks.
Artificial intelligence (AI) recently had its “iPhone moment” and adoption has drastically accelerated. Quantum computing appears poised to follow suit over the next years. However, while there has been discourse about how to use AI responsibly, there is still little appreciation and awareness among executives, managers and practitioners about the broader ethical questions and implications raised by the intersection of these emerging technologies. In this article, it is highlighted why quantum computing and AI ethics must be taken seriously by businesspersons and how these technologies affect strategic decisions; moreover, recommendations and action areas are formulated.
Peopling for Profit provides a comprehensive history of migration to nineteenth-century imperial Brazil. Rather than focus on Brazilian slavery or the mass immigration of the end of the century, José Juan Pérez Meléndez examines the orchestrated efforts of migrant recruitment, transport to, and settlement in post-independence Brazil. The book explores Brazil's connections to global colonization drives and migratory movements, unveiling how the Brazilian Empire's engagement with privately run colonization models from overseas crucially informed the domestic sphere. It further reveals that the rise of a for-profit colonization model indelibly shaped Brazilian peopling processes and governance by creating a feedback loop between migration management and government formation. Pérez Meléndez sheds new light on how directed migrations and the business of colonization shaped Brazilian demography as well as enduring social, racial, and class inequalities. This title is part of the Flip it Open programme and may also be available Open Access. Check our website Cambridge Core for details.
China’s strong economic presence in Africa has resulted in an increased interdisciplinary debate. Our contribution is the incorporation of a business perspective by uncovering the prominence and role of business in China’s diplomatic Africa engagement. Our theoretical contribution by applying the state-business relations (SBR) literature is to examine whether established frameworks can be expanded by an international dimension through intergovernmental initiatives like the Forum on China-Africa Cooperation (FOCAC). The paper conducts a document analysis of all declarations and Action Plans of all FOCAC conferences in the period 2000–2021, combining both a content and a thematic analysis based on an explorative and iterative coding process. Our data suggests that the prominence of businesses has increased while the scope of their activities and the number of focus sectors (especially infrastructure) has risen particularly since 2012. Companies are considered as enablers for political and economic goals in the state-driven FOCAC. We find that SBR frameworks are applicable to international contexts and propose an expanded SBR approach integrating transnational intermediary institutions like the intergovernmental FOCAC and transnational business platforms which facilitate positive state-business relations across countries and a conducive business environment.
Increasing educational standards in the workforce have increased the use of experts throughout the economy, leading to processes that more closely resemble bureaucracies and stakeholder policymaking, with an increasing emphasis on culturally liberal values such as diversity, representation, and social responsibility. The guiding industries and workforces of the scientific and technology sectors have enabled a technocratic ethos in government and industry. But public opposition to technocracy and skepticism of meritocracy is growing among voters, allowing conservatism to brand itself as an opposition movement to the extension of government reach and the associated prevalence of “politically correct” messages and practices across educational institutions and in the workplace. The polarized American brand of politics pervades internal debates across organizational sectors, enlarging the scope of activist politics beyond campaigns and government, especially where educational and cultural divides are strongest. The distinct styles of the culture war’s two conflicting sides have become more dissimilar at the national, state, and local levels, even in ostensibly apolitical arenas.
This chapter starts by delimiting the scope of the book and making clear that we focus on various types of domestic political violence but that international wars are touched upon as well. We clearly define these terms and provide examples that illustrate the differences between distinct forms of violence, before moving to a discussion of the costs that these forms of violence impose on society. Strikingly, some people believe that wars and conflicts are good business. They are not. This chapter shows that wars not only destroy millions of innocent lives, but they are also poison for the economy. In particular, wars may be lucrative for the few but disastrous for the many. The detriments of war are manifold and include human, economic and social costs. This is illustrated by a series of historical examples. Drawing on recent cost estimates, it is also shown that the costs of a given war spread well beyond the borders of the country at war, with continental if not worldwide consequences.
This section thinks about the relationship between compositional creativity, labour, and money. It outlines how artistic freedom and agency have often been inversely related to stable income, and suggests some ways that composers today might navigate these elements in order to monetise their work.
Focused on metropolitan consumer centres in which new sexual identities were bought and sold, this chapter explores how mass-market businesses stimulated, satisfied, and contained female desires, often at the same time. Consumer behaviours are a nexus of bodily and psychic desires understood through a language of seduction. Since the mid-nineteenth century, businesses have channelled, commodified, and promoted female sexuality to sell new products, shopping spaces, and leisure activities. Cities offered both licit and illicit, sexual and consumer pleasures. Their urban geographies are the living proof of our argument that in modern capitalist societies, sexuality is a commodity, commodities often are erotic, and the spaces and communities in which they are exchanged contribute to the making of consumer and sexual subjectivities. The marketing of eros therefore did not simply emerge with the twentieth-century sexual revolution, but rather was central to the history of modern capitalism. By examining the overlapping histories of the marketing of female consumer and sexual pleasures in diverse places, this chapter explores the role of sex and sexiness in the modern marketplace and challenges liberal assumptions about agency, liberation, and progress embedded in the history of the sexual revolutions of the late twentieth century.
The essay examines the communities and workers most impacted by acute climate disasters, within the context of business’s role in human rights, stakeholder well-being, and resilience, featuring illustrative examples from Japan and the United States. The disproportionate impact of climate change on the poor and vulnerable is clear, though the role of disaster “first responders” and essential workers is largely missing from academic discourse and policy solutions. Despite distinct contexts, nuclear clean-up crews, and those who rebuild after extreme weather have commonalities. Workers are largely transient, and underpaid, and often work without legal protections. These considerations are inextricably linked to business with its tremendous potential for impact. The role of business in climate change, indicted as much of the problem’s genesis and hailed as the source of innovative solutions, is clear. Its responsibilities to these workers and their communities, reflecting a stakeholder conception of business, are significant. The toll of environmental violence and the human rights of those who clean our climate messes must be part of our discourse and our solutions.
In 1891, when U.S. realtors attempted to establish their first national professional organization, the National Real Estate Association (NREA), they turned to history to provide a shared intellectual foundation to justify collective organization. Though the NREA was only in operation for a short period, the ways its members invoked history illuminate how key assumptions about race, property, and citizenship became central to a nascent national real estate industry, predating the more well-known real estate professionalization projects of the twentieth century. History united members from different regions with little in common who were skeptical of the need to form a national institution. They used history in three ways to sustain the organization: repeating narratives, theorizing historical change, and constructing historical subjects. They infused each of these with an imperial worldview fashioned from competing lines of thought in circulation at the time. Among these were sectional reconciliation, manifest destiny, and narratives of civilizational progress. Through their actions, they embedded white supremacist Gilded Age and Progressive Era formulations of history into real estate via the new institution.
Sickness insurance companies were developed in Spain by doctors and healthcare professionals, remaining outside the interests of general insurance companies. Their management was hardly professional, with limited actuarial techniques and they only accounted for a small percentage of total insurance business premiums. From the 1970s onwards, various factors changed this situation, driving processes of concentration, with numerous takeovers and mergers, first reducing the number of local and regional companies to the benefit of companies of national scope. Subsequently, the growth in demand for this type of coverage sparked the interest of national general insurance companies and multinationals, leading to a restructuring of the sector which has progressively acquired greater weight within the insurance business and become increasingly internationalised. This last stage immersed the health sector in Spain in the great processes of globalisation of the sector, characterised by a financialisation of capital promoted by the bank investment funds. These processes are little known and are the focus of analysis of this paper, with the aim of enabling comparison at international level.
Making money from plantations meant engaging in the circuit of West India trade regulated through a mercantilist system that protected the interests of the ‘mother country’. Long needed to demonstrate to his metropolitan readership that Jamaica brought great wealth to Britain and that the production of sugar depended on slavery. The circuit of the West India trade connected England, West Africa and the Caribbean through a complex set of relations, at the heart of which sat the merchant house. Long’s Uncle Beeston headed the West India house of Drake and Long in the City of London and Long was well aware of the centrality of merchants and the use of bills of exchange to facilitate the sugar and slavery business. Given the increasing criticism of the conditions of the slave trade by the early 1770s, he attempted to sanitize it. The merchants used legers, accounting and numeracy to distance themselves from the realities of slavery. They controlled the system of credit and debt on which this mercantile capitalist formation depended.
This article focuses on the gambling milieu in Nigeria between the late 1970s and early 1980s. I consider the moment when the Federal Military Government (FMG) banned gambling nationwide, and ask why it became such a divisive issue during this tenuous period in Nigeria's history. I argue that amid impending transitional elections to a democratic regime, gambling embodied three key tensions that saturated Nigerian political and civil society during this period: job creation, the state's relationship with private capital, and the division of political power. Additionally, I propose that examining gambling's recreational value alongside its functional significance opens new avenues for the study of the gambling phenomenon in Africa that move beyond ethical considerations.
Chapter 6 traverses the aftermath of Mughal rule as members of the Maratha confederacy, led by the Gaekwads, and officials of the early colonial state in the form of the British East India Company sought to capture Ahmedabad and strategic routes connected to the city. It was in this context that the sons of Khushalchand, Nathushah (1720–1793) and Vakhatchand (1740–1814), became entrenched in financing new forms of political organization by guaranteeing loans to groups seeking the purchase of revenue farms from emerging stately authorities. I call this phase of political-business relations competitive coparcenary. By becoming speculators in land revenue farms and advancing capital to those seeking to establish state power, the Jhaveris tactfully adapted their expertise to new political circumstances. This was a major departure from the high tide of Mughal rule in the seventeenth century when power manifest through warfare. Now, principles of the market and revenue sharing diplomacy became the hallmark of political organization, and the later Jhaveris were central to such emerging diplomacy.
This chapter explores the political role of business in influencing several important federal climate change policy initiatives over the last two decade. These include the Kyoto Protocol (1998), the Climate Stewardship Act (2003), the Climate Security Act (2007), the American Clean Energy and Security Act (2009), the Clean Power Plan (2015), and the Paris Climate Agreement (2015). It examines the increasing patterns of division within the business community and explains why a growing number of companies and investors have voiced support for federal policies to address the risks of global climate change. It also explores why, nonetheless, business opponent of federal regulation have been consistently so successful in preventing the enactment of comprehensive greenhouse reduction policies by the federal government. A key reason is that business opponents of regulation have more to lose than its proponents have to gain.
All businesses operate under a set of rules – laws and regulations – that occasionally require updating. Improving these 'rules of the competitive game' can, sometimes, be vital for a business or industry to survive. Strategy Beyond Markets explains how the rules of the competitive game are changed, and what role the business sector can play in this change. Through the analysis of case studies, a new discipline called Strategy Beyond Markets is presented. It studies how business regulations–taxes, subsidies, compliance rules, production and marketability standards, licensing requirements–come about, and why they take certain forms. This discipline helps businesses operate effectively in the politico-regulatory arenas where the rules of the competitive game are made. Strategy Beyond Markets complements, but is fundamentally different from, the traditional discipline of Competitive Strategy.
This book on Berlin’s grand hotels is a cultural and business history of the fate of liberalism in Germany. Board members of the corporations that owned the grand hotels, as well as hotel managers and hotel experts, through their daily efforts to keep the industry afloat amid the vicissitudes of modern German history, ultimately abandoned liberalism and acquiesced to Nazi rule. Their correspondence among each other and with staff, the authorities, and the public, reveal how and why this multi-generational group of German businessmen, many of them involved in heavy industry and finance, too, embraced and then rejected liberal politics and culture in Germany. Weaknesses in the business model, present since the 1870s, had converged with a tendency toward anti-republicanism after the hyperinflation of 1923, resulting in the belief among most hoteliers that democracy was bad for business.
This chapter considers the close interrelationship between theatre and cinema during the First World War. As well as looking at key examples of plays which were adapted into films such as The Better ‘Ole (1917) it looks at the relationship between the two modes of popular entertainment, emphasising, for example, how film screenings often incorporated or were incorporated into live performance, and how the two industries shared business practices. The chapter examines the economics and practices of cinema exhibiting, drawing parallels to the regional theatre circuits. It argues for the role of government-endorsed films such as The Battle of the Somme (1916) in establishing the respectability of cinema and demonstrates how from 1917 cinema could shift to being more of a source of entertainment: a shift which threatened the theatre industry. It examines this competition through a focus on the growth of the ‘Super film’ and through attention to the dominance of American films on British screens. The chapter ends with a focus on post-war films. Through discussion the factual war films produced in the 1920s, as well as the fictional dramas, it highlights the ways in which post-war cinema became a means for mediating memory on the war.
The financial burden of the opioid epidemic can be measured in trillions of dollars. Although treatment of substance use disorders can also be expensive, multiple cost–benefit analyses have demonstrated that treating addiction is cost-effective when compared to addiction-related expenses. Inpatient treatment tends to be more expensive than outpatient, and the actual cost of treatment varies by country. In addition, insurance status can play a significant role, especially in countries that do not offer universal health care. Unfortunately, there have been multiple victims of a scheme known as body brokering, in which vulnerable individuals are exploited for their insurance benefits. Therefore, it is important to find a reputable substance abuse program before entering treatment.