In the UK, parents receiving working-age social security benefits have been the target of intensifying labour market activation policies, particularly following the introduction of Universal Credit (UC). Concurrently, state support for parents has reduced, and help with childcare is complex and limited. Under UC, parents, and increasingly mothers, are meeting more often with street-level agents, Work Coaches, who are responsible for ‘activating’ parents into work. Work Coaches operate at the interface between the state and citizens, but we know little about street-level implementation of UC. Through analysing interviews with ten Work Coaches and sixty-seven parents, this article draws on a gendered street-level approach to explore how policy limits choices for Work Coaches (by restricting spaces for personalisation) and parents (by rules determining how to manage work and care responsibilities). Within this rigid context, moral assumptions of low-income parents emerge, with increased expectations placed on mothers and outdated assumptions about fathers.

In 2015 the UK government abolished means-tested child-related social security payments to households for third or subsequent children born from April 2017 (the ‘two-child limit’). From 2017 to 2021 there was a sustained increase in the number of abortions annually in England, following a previously flat trend. Using abortion-level microdata from the Department for Health and Social Care, we analysed whether this increase was primarily among women with two or more existing children in more deprived areas, consistent with being a response to the two-child limit. Descriptive analysis and interrupted time series modelling showed that the increase in numbers of abortions over time was not associated with having more children or living in more deprived areas. Instead, from 2017 onwards the previously declining trend among people with no or one previous births reversed. The pattern of change at area level was nearly identical across deciles of the Index of Multiple Deprivation. The cumulative impoverishing effects of austerity may affect abortion decision-making in England generally, but the two-child limit specifically is not associated with the change that followed its introduction. The primary drivers of recent increases in abortions may be non-material, such as uncertainty about the future beyond immediate financial considerations.

This paper evaluates the UK Government’s decision to increase the main form of social security by £20 per week during the coronavirus disease 2019 (COVID-19) pandemic, exploring whether increasing the generosity of social security for some, but not all, claimants affected food insecurity. Using the Family Resources Survey, we found a decline of about 7 percentage points in food insecurity amongst benefit claimants affected by the uplift compared with claimants not affected (95% CI −13.9 to −0.9%). This association did not change substantively following adjustment for covariates, nor when the model was re-estimated using matching methods. Results were not driven by changes in the composition of claimants over time. These analyses suggest food insecurity could be reduced if the generosity of the social security system increased. In actuality, the UK government went in the opposite direction, removing the £20 uplift in October 2021, potentially exposing claimants to higher rates of food insecurity again.

This research investigates Universal Credit (UC) claimants’ interpretation of their experiences when interacting with frontline stakeholders. Government paternalist frameworks restrict justifiable paternalistic intervention to those measures intended to correct individuals’ judgement and means to achieve their own ends, while minimising the loss of autonomy. This study is situated at the intersection of government paternalism and street-level bureaucracy literature. We highlight the need for clear government interference intentions in defining paternalism and for distinguishing between the motivations of frontline staff and overarching government policy. Our argument is that the government should assess and consider the frontline staff’s perception of what ought to be promoted, intervening only when there is a failure in the frontline staff’s approach to achieving the wellbeing of the individual as determined by the individual themselves, and where governmental judgement can achieve better outcomes for the individual.

By 2025, over eight million UK households will be receiving Universal Credit (UC). Introduced in 2013 to simplify the benefit system and improve work incentives for working age adults, UC has been criticised for causing hardship and exacerbating inequalities. There is limited research on children and young people’s (CYP) views of UC, as well as its health and social impacts. In this pilot qualitative study, creative methods were used to understand the views of UC among CYP (n = 40) aged 12–16 years in North East England. Findings showed diverse and nuanced understanding of UC as well as contested views about conditionality, sanctions, lower UC rates for under-25s and the two-child limit alongside recognition of the stigma and shame associated with benefits. While CYP value paid employment, they stressed the importance of minimum income standards and tailored employment support for UC claimants, taking account of their personal, health and family circumstances. Findings suggest CYP are aware when parents and carers are struggling financially and may try to ease pressures on parents. Debates about principles of equality, fairness, social justice and deservingness were present in young people’s accounts. We conclude by exploring future directions for a CYP-centred approach to social policy.

Work-related conditionality policy in the UK is built around the problematic assumption that people should commit to ‘full-time’ work and job search efforts as a condition of receiving benefits. This is potentially in conflict with the idea that what is required of people should be tailored to their circumstances in some way – ‘personalised conditionality’ – and implies a failure to recognise that conditionality is being applied to a diverse group of people and in a context where the paid work that is available is often temporary and insecure. Drawing on thirty-three qualitative interviews with people subject to intensive work-related conditionality whilst receiving Universal Credit or Jobseeker’s Allowance in Manchester, the paper explores the work-related time demands that people were facing and argues that these provide a lens for examining the rigidities and contradictions of conditionality policy. The findings indicate that expectations are often set in relation to an ideal of full-time hours and in a highly asymmetric context that is far from conducive to being able to negotiate a reasonable set of work-related expectations. Work search requirements affect people differently depending on their personal circumstances and demand-side factors, and can act to weaken the position of people entering, or already in, work.

Since 2010, the UK government has transformed social security administration using digital technology and automated instruments to create and deliver a single working-age benefit known as Universal Credit (UC). Social policy scholars have given much attention to the key policy tenets of UC but engaged less with leading aspects of automated and digital delivery and their relationship to different forms of administrative burdens for UC recipients. This article addresses this empirical and conceptual gap by drawing on administrative burdens literature to analyse empirical data from forty-four interviews with UC recipients. We conclude by highlighting three costs: temporal, financial, and emotional. These costs illustrate the political dimensions of technical features of UC, as they affect accountability procedures and paths to legal entitlements that have bearings on certain claimants’ rights.

The introduction of Universal Credit, a new means-tested benefit for working-aged people in the UK, entails a significant expansion of welfare conditionality. Due to mothers’ disproportionate responsibility for unpaid care, women are particularly affected by the new conditionality regime for parents who have the primary responsibility for the care of dependent children. This article draws upon qualitative longitudinal research with twenty-four mothers subject to the new conditionality regime to analyse the gendered impacts of this new policy and whether there is variation in experiences according to social class. The analysis demonstrates that the new conditionality regime devalues unpaid care and is of limited efficacy in improving sustained moves into paid work. It also shows that the negative gendered impacts of the conditionality within Universal Credit are at times exacerbated for working-class mothers.

Universal Credit (UC) has been rolling out since 2013 to radically alter the UK welfare system. Several UC design features, and its changes to benefit generosity, can lead to claimants struggling to afford rent payments. This article uses fixed-effects panel modelling to investigate UC’s housing insecurity impacts within English local authorities (2014 Q1 - 2019 Q1) by bringing together official UC data and Citizens Advice ‘advice trends’ data on rent arrears/homelessness issues within the social/private rented sectors. The results suggest UC rollout is associated with increases in rent arrears advice issues (though not homelessness advice issues). This impact tended to be greater when UC had been rolled out for longer (and therefore reached more claimants), and was greatest in the social rented sector where people are more vulnerable to arrears. This highlights a need to increase the level of UC payments and address its long wait periods and harsh sanctions.

Introduced in the United Kingdom in 2012, Universal Credit (UC) is a welfare benefit that replaces six working-age ‘legacy’ benefits for out-of-work and low-income people. Designed with the aim of simplifying benefits and incentivising paid work, UC represents a deepening of conditionality in the British welfare state. Considering these developments, this paper quantitatively investigates the effect of UC on recipients’ life satisfaction. Data from the United Kingdom Household Longitudinal Study is analysed, primarily using a fixed-effects regression approach. Results reveal a significantly negative effect of UC recipience on life satisfaction. Robustness checks and alternative model specifications, including difference-in-differences and inverse probability weighting, confirm this finding. Additionally, mediation models give credence to the idea that UC also negatively affects life satisfaction indirectly by increasing psychological distress. Heterogeneity tests indicate that UC has a less negative effect on single parents’ life satisfaction compared to non-parents. Meanwhile, UC has a significantly more negative effect on the life satisfaction of people not in paid work (for reasons other than unemployment) than those in paid work. Discussion focuses on the potential effect of welfare conditionality specifically, and implications for future research and policy are explored.

Intended to simplify the benefit system and ’make work pay’, Universal Credit (UC) is the UK’s first ‘digital by design’ benefit. Proponents of UC highlight the greater efficiency and effectiveness of digitalisation, while critics point to costly IT write-offs and the ‘digital divide’ between people with the skills and resources to access digital technologies, and those without. Less attention has been paid to automation in UC and its effects on the people subject to these rapidly developing technologies. Findings from research exploring couples’ experiences of claiming UC suggest that automated processes for assessing entitlement and calculating payment may be creating additional administrative burdens for some claimants. Rigid design parameters built into UC’s digital architecture may also restrict options for policy reform. The article calls for a broadening of thinking and research about digitalisation in welfare systems to include questions of administrative burden and the wider effects and impacts on claimants.

The intensification of behavioural requirements and punitive measures in unemployment benefits by UK governments has been popular and instrumental to the politics of welfare reform. Yet there is scant research into the politics of extending this approach to working households, known as ‘in-work conditionality’ (IWC), which was introduced in the UK under Universal Credit in 2012. Addressing this gap, we examine the preferences of political parties and voters towards IWC, using data from an online survey of 1,111 adults in 2017, party manifestos and parliamentary debates. While we find evidence of a partisan split between voters and politicians on the left (oppose IWC) and right (support IWC), intra-party divides and the relative infancy of IWC suggests the politics of IWC is not set in stone. This helps to explain the blame avoidance strategies of current and previous Conservative governments responsible for IWC.

As part of its response to Covid-19 the government paused the use of the ‘Minimum Income Floor’ (MIF), which restricts the Universal Credit (UC) entitlement of the self-employed. This paper places the MIF in the wider context of conditionality in the social security system and considers a judicial review which claimed that the MIF was discriminatory. The paper focuses on how UC affects the availability of real choices for low-income citizens to limit or escape from wage labour, with two implications of the move to UC highlighted. First, the overlooked labour decommodifying aspect of tax credits, which provided a minimum income guarantee and a genuine alternative to wage labour for people who self-designated as ‘self-employed’, even if their earnings were minimal or non-existent, has been removed. Secondly, UC has in some respects improved the position of low-paid wage labourers in ‘mini-jobs’, who are not subject to conditionality once they work for the equivalent of approximately nine hours a week on the minimum wage.

Universal Credit is the UK’s globally innovative social security reform that replaces six means tested benefits with one monthly payment for working age claimants - combining social security and tax credit systems. Universal Credit expands welfare conditionality via mandatory job search conditions to enhance ‘progression’ amongst working claimants by requiring extra working hours or multiple jobs. This exposes low paid workers to tough benefit sanctions for non-compliance, which could remove essential income indefinitely or for fixed periods of up to three years. Our unique contribution is to establish how this new regime is experienced at micro level by in-work claimants over time. We present findings from Qualitative Longitudinal Research (141 interviews with 58 claimants, 2014-17), to demonstrate how UC impacts on in-work recipients and how conditionality produces a new coerced worker-claimant model of social support. We identify a series of welfare conditionality mismatches and conclude that conditionality for in-work claimants is largely counterproductive. This implies a redesign of the UK system and serves as an international warning to potential policy emulators.

In this paper we explore whether the recent rise in food bank usage in the UK has been induced by the roll-out of Universal Credit. We bring together official statistics on the introduction of Universal Credit with data on food bank usage from the UK’s largest food bank network. We test the relationship between Universal Credit and food parcel distribution using a range of causal identification strategies (such as fixed-effects model, Granger causality tests, and matching designs) and consistently find that an increase in the prevalence of Universal Credit is associated with more food parcel distribution. We also find that the relationship between Universal Credit and food parcel distribution is stronger in areas where food banks are active, suggesting food insecurity arising from Universal Credit may be hidden in places where food banks are largely unavailable. Though it is challenging to implement any large-scale change to social security, our analysis suggests systemic and persistent problems with this new system. Whilst the logic of Universal Credit is intuitively appealing, it has also proven to be unforgiving, leaving many struggling to make ends meet.

This article seeks to analyse Universal Credit (UC) and its impact on claimants by focusing on one specific aspect of UC in detail. Allowable third party deductions will be considered and compared to the position under the legacy benefit rules. Using this comparative approach, data from a case study of real UC claimants from a local Citizens Advice office, information from wider research and incorporating scenarios to highlight what this could mean for claimants in practice, this article concludes that many claimants are worse off on UC than they would have been under the legacy benefits it replaces due to the third party deductions regime. This, in many cases, places claimants in hardship and makes it impossible for them to meet their priority payments.

Housing allowances within the UK’s welfare system help protect low-income households from eviction. Universal Credit (UC) has faced criticism for threatening this with its long wait periods, increased conditionality and monthly direct payments. However, there is currently a lack of robust, national-level quantitative analysis on UC’s housing security impacts. This article addresses this, exploiting cross-area variation in the timing of UC rollout to assess its impact on landlord repossession rates within 323 English local authorities. A fixed-effects panel design was used, linking data from UC’s rollout schedule with Ministry of Justice data on legal repossession actions from 2012 Q1 - 2019 Q1. Results suggest that UC ‘Full Service’ rollout, on average, led to an increase of 1.74 landlord repossession claims, 1.42 landlord repossession orders and 0.70 landlord repossession warrants within local authorities (per 10,000 rented dwellings). This corresponds to a 4–5 percent increase on pre-rollout rates. UC’s impact tended to increase the longer it had been rolled out. Where ‘Full Service’ had been rolled out for 12+ months, it led to an increase of 2.60 landlord repossession claims, 2.89 landlord repossession orders and 1.09 landlord repossession warrants (per 10,000 rented dwellings), corresponding to a 6–10 percent increase on pre-rollout rates.

Universal Credit is a major change in the UK's social security system which will affect around eight million households by replacing six existing means-tested benefits and tax credits with a single benefit, based on income, assets and circumstances, and paid monthly. Much commentary about Universal Credit has supported the principle but raised concerns about delivery. This consensus about the principles and the focus on delivery have resulted in less attention being paid to key policy choices informing the design. This article examines two aspects of the design of Universal Credit: the aim to make Universal Credit as much ‘like work’ as possible, and the architecture of the means test. The focus here is the gap between the assumptions underlying the design of Universal Credit, on the one hand, and the research evidence about life on a low income, and in low-waged and often insecure employment, on the other. Finally, we discuss the most significant contradiction between the ‘transformational’ aim for Universal Credit, to help people achieve greater ‘independence’ from the state, and the realities of deepening and widening control of claimants’ lives.