Digital innovations in insurance, ‘InsurTech’, bring together two transformational forces in our contemporary world – risk and digitization. InsurTech has been celebrated and criticized. A literature on the social studies of insurance provides valuable and more nuanced insights into the social, cultural, and technological properties of InsurTech but it tends to analyze these at the firm level. This article brings together themes from assemblage and international political economy theories to integrate analysis of the structure of the global industry and the role of cross-border regulatory arrangements with the firm-level insights of the social studies of insurance literature. The article examines differentiation in the industry structure between stages of the insurance value chain, between incumbent and start-up insurers and Big Tech, and across jurisdictions and regions. It also examines the most globally significant regulatory responses to InsurTech: from the International Association of Insurance Supervisors, the European Insurance and Occupational Pensions Authority, the China Banking and Insurance Regulatory Commission, and the US National Association of Insurance Commissioners. It shows that the nuance and ethical content that is evident at the firm level in the social studies of insurance literature is interacting with similar nuance and ethical content in global regulatory arrangements.

Micro, small and medium-sized enterprises (MSMEs) in China often struggle to secure loan financing. In response, the government has required banks to increase credit for MSMEs and incorporate digital technologies into traditional credit evaluation models. In 2018, the state introduced “credit easy loan” digital lending platforms under its social credit system to facilitate collateral-free loans for MSMEs in a bid to enhance financial inclusion and social trust. Meanwhile, the actual implementation of these initiatives remains understudied. Drawing on six months of ethnographic fieldwork, this paper examines how “packaging agencies” act as intermediaries in preparing and “beautifying” bank loan applications. These agencies may manipulate credit data and leverage close relationships (guanxi) to help clients obtain loans, while banks may tacitly approve their practices to fulfil their financial inclusion requirements. Through such processes and in a supposedly digitalized system, a single MSME loan multiplied into ten loans, large companies became small businesses, and one housewife became a creditworthy microentrepreneur.

This paper examines global data on unbanked and underbanked consumers to highlight the role improved financial literacy and capability could play in motivating and enabling the safe and beneficial use of financial services. The paper uses Global Findex data, a demand-side survey on ownership and use of accounts at formal financial institutions, such as a bank or similar financial institution, or a mobile money service provider. The paper reviews the self-reported barriers to account ownership and use cited by unbanked adults and identifies the challenges faced by account owners who could not use an account without help. Together, these issues point to the importance of financial education to improve digital and financial literacy skills, in addition to product design that considers customer abilities, and strong consumer safeguards to ensure that customers benefit from financial access.